FAQ's
We offer free standard shipping on all US orders over $99, and free shipping on orders to Canada, Australia and the UK over $100.
Orders are typically shipped within one to two business days to the address provided. During times of high volume, these timelines may be extended up to 10 business days, such as after large releases or sales such as Holiday or Black Friday. Currently for new orders, we are experiencing a 3-4 business day turnaround.
Packages shipped via standard shipping may ship USPS First Class or FedEx from our warehouse in New Jersey. We are not responsible for delays caused by the postal system or FedEx, stolen or damaged packages or replacement of lost orders submitted with incorrect delivery information. While most packages will arrive on schedule, please keep in mind both weather and pandemic related delays are always a possibility.
Please note, packages shipped via upgraded shipping are still subject to our normal processing times. For more information on individual service levels and their time in transit, please see below.
- Fedex Standard Overnight-once shipped should arrive within 1 business day (Monday-Friday)
- Fedex Two Day-once shipped should arrive within 2 business days (Monday- Friday)
- Fedex Ground-once shipped should arrive within 5 business days (Monday-Friday)
We ship throughout the United States and to over 100 countries worldwide. See International Shipping for more details.
We hope you love your purchase, but we understand that some things just don't work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for a refund or store credit within 30 days.
Returned goods must be delivered to us unused, unworn, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee.
Free return labels are available for store credit returns. Otherwise, a pre-paid label is available for $5.95 - the cost of which will be deducted from your refund. To ensure prompt processing of your return, please do not combine returns that have separate return IDs. We cannot be held responsible for items damaged or lost in return shipment.
Return requests can be made here.
Since our inventory changes on a daily basis, exchanges will be issued in the form of store credit so that you may make a new purchase for your replacement item(s).
All international orders, underwear, pet accessories, sale items, purchases made during Black Friday week, and any items discounted by more than 25% are final sale.
Unfortunately, we cannot accommodate price adjustments.
Damaged and defective product must be reported within 10 days of receipt to be eligible for replacement. Please send an email to diana@roastedsprouts.com with your order number and detailed photos of the defect and we are happy to help.
In Canada, Australia, and the UK we offer free standard shipping when you spend $100+. Please note: UK duties are included at checkout. For all other countries, duties may apply and are the responsibility of the customer. An estimate is provided at checkout which may be prepaid for your convenience.
All international packages can take anywhere between 2 and 12 weeks to clear customs and ship. Please take this into consideration when placing an order.
All international orders are final sale.
Due to the price markdown of sale items, no further discounts from promo codes are applicable.
- All sale items purchased are final sale and are ineligible for return, exchange, or store credit.
- All Roasted Sprouts orders are automatically sent with gift receipts. Gift notes may be entered during checkout.